Therefore, we do not accept returns unless:

1. There is some thing wrong with the product we shipped to you, or

2. We shipped you a product other than the one that appeared on your order, or

3. Your product(s) were defective (as in a mousse that won’t foam or hairspray that won’t spray)

 In the event that we:

1. Shipped you the product listed on your order ... and  
2. After inspection you decide it is not the product you thought you ordered  and
3. You notify us it is being returned via Email ( E-Mail ReturnService )
4. You get a return authorization number and place it on the returning box by the return label

5. And the products are  returned it in good condition, unused and unopened.

6. We charge a 20% restocking fee. That is to say we return the 80% of the cost of the product (but not the cost of shipping & handling).

7. In addition you will be charged for shipping IF:
   • you ordered over $200.00 in products to take advantage the free shipping offer,
   • then decide to return all or part of the order so your order total goes below the $200.00 free-shipping product-total ... required to qualify ...  for free shipping
   • Then we will charge a 20% restocking fee plus
   • the normal, shipping fee, you would have been charged, had your original order been less than $200.00. or
   •  the actual cost of shipping, that the shipper charged us.
   • whichever is greater
8. If (in error) you send us products we have NOT sold and shipped to you, or have sent us an unauthorized return;
9. we will attempt to notify you by e-mail and hold you products awaiting your instructions, for 30 days before we discard them.

You must notify us before returning a product, e-mail Return Service , and receive approval before returning the item.

You then have 30 days to return item(s) to us, after 30 days all sales are final so the items are yours.

Products must be returned, unopened and  in good condition, this means you should tape down the lids or caps on bottles and sprays, to receive credit.

If you return a product without notifying us, or you return a product we
DO NOT OFFER FOR SALE, we will notify you via e-mail. We will then hold the product for 30 days so you can tell us how you want to pay for return shipping or other product disposition. After 30 days the products will be discarded.

Please note:

Product Companies change packaging, they rarely change the ingredients in the products. (One possible exception being changes to meet State VOC requirements.)

• Product companies often change the wording on the package. Add descriptions or just leave a description off the bottle.

• They often change the wording on the same package design several times in the course of the package design, most often it's the same product with different words on the packaging.

• Product companies usually make announcements when they a change a product's ingredients.  It is rare that we are not informed but if you have a question we will ask the company and try to get an the answer for you.

• We want to make sure that you get the right product.

• If the product inside the container is the same but the package changed, we do not offer refunds.

• If the product itself has been changed, not just to the packaging, we will accept the return and give you a credit. Again, you must receive approval from us before returning the item.  Notify us before returning a product, by e-mail.

  • e-mail us at at Returns

Product companies discontinue products frequently, if you can’t find a particular product on the web site:

• We either neglected to include it on the web site

• It has been discontinued or changed.

• It is brand new and we haven’t posted it to the web site yet.

Please  e-mail Sales.  

When a product has been changed we may also display a picture of the former version on the web site to help  viewers identify the product they are looking for.

If in doubt contact us by e-mail at Questions.  If we do not know we will try to find out for you.