Shipping Policy Terms, Conditions & Instructions

SHIPPING Policy - Terms & Conditions
All Products are Shipped  FOB Shipping Point of Origin.
International Orders <<--click here

• If you want to choose another method of shipping we add the additional charges to your bill.  We do NOT ship COD. Shipments must be prepaid. 
  

• Additional shipping charges may be added to your bill when shipments are going outside the continental United States see International Shipping or Alaska, Hawaii & US Territories or APO or FPO
  

• First time orders of $200.00 and up will only be shipped to the billing address as approved by your credit card company computers Address Verification System (AVS).  An adult signature will be required.

  • Note: Many credit card companies will allow you to have more than one approved AVS  (Billing address) within their Computers.

  • If your statement is sent to your PO Box and you want to save money by shipping FedEx ground to your home ,or to a second or third address, you will need to call the customer service number on the back of your card and add your "shipped to address" so it becomes an additional approved address, within the credit card Computers AVS system.

• American Express
  Hair products charged on an American Express Credit Card will require a signature on delivery. This means you, or your representative, will have to be present at the delivery address at the time of delivery to sign for  your order. This is an American Express rule (not ours) and the signature is the only proof of delivery that American Express will accept. American Express does allow most folks to have more than one addresses for card verification. So you could use your work address, as and additional verification address, and have your order shipped to work, assuming you would be available to sign for your package at work. If you can not be available at the time of delivery please do not use your American Express card for your transaction.

• Perishable
  Hair products are not considered perishable but may be damaged by weather and temperature extremes. Please ship to an address where your products will NOT be left out to bake, freeze, or be exposed to inclement weather.  Damage from inclement weather as well as excessive heat and/or freezing is not covered by Hair Products ToGo or the carrier. Weather and temperature damages are your responsibility.
  
  

• ORMD
  Products containing alcohol, or are under pressure (like hairspray, mousse etc) are classified as ORMD. (We have been told ORMD stands for Other Regulated Material Dangerous.) It is cost prohibitive to send ORMD products by air as an additional $40.00 to $50.00 service charge is applied to each shipment. ORMD products can be sent GROUND,  but can NOT be sent via USPS Priority Mail as most Priority Mail packages go by air.
   

• If you use a P.O. Box, your order will be sent via USPS ... usually by Priority Mail.  The United States Postal Service will not allow other carriers like FedEX, UPS or any other carrier to deliver to their P.O. Boxes.
   

• FedEX thinks a phone number is a good idea so they can call if they can't find your address.  International Priority Mail  thinks a phone number it is a good idea too. So please include your phone number
   

• APO or FPO
  If you use an APO or FPO address for your shipping address, your order will be sent by Priority Mail.  It is the only way to send anything to an APO or FPO addresses. Note: ORMD products (hair products containing alcohol or under pressure like hairsprays mousse etc.) CAN NOT be sent via USPS Priority Mail as Priority Mail may go by air. Please do not order these ORMD products when sending to an APO or FPO address. ... To our military people, Thank you for serving.  You are taking care of us so we take care of you.
  
  Save on Shipping hints

  • 1-Small orders - Usually shipments of 3-4oz tubs/jars, or 2-8oz tubs/jars, or 10-2oz jars, or 3-8oz bottles, or 3-10oz bottles, or 5-5oz tubes, or 4-8.5oz tubes will go into a small flat rate priority mail box inside an envelope.
  • 2- Medium order boxes (11"x 8.5"x 5.5") - usually twice the shoe box size hold  4-32oz bottles or 2-64oz bottles or about 4 to 5 times the size of the small orders in #1 will go into a large flat rate priority mail box. (you can figure about 130 fluid ounces of hair products)
  • 3- Larger orders boxes (12" x  12" x 5.5")  - usually twice the medium  box size hold  6-32oz bottles or 3-64oz bottles or about 2 times the size of the medium orders in #2 will go into a large flat rate priority mail box. (you can figure about 200 fluid ounces of hair products)
  • Remember NO ORMD = no-hairspray,  no-mousse or products containing alcohol and/or pressurized containers

  
   

• Alaska, Hawaii & US Territories
  The "Free to you" shipping offer, is good within the continental United States only.
  For Alaska, Hawaii & US Territories see Save on Shipping hints just above. We will send you an email with our best estimate for the additional charges (should they apply) and wait for your reply before shipping. Please check your address see Checking your address below. It is best for you to get the address in the format required by USPS than to have us guessing.
  

• If we send the package to the address you provided and you do NOT get your package because the address you provided is wrong you must still pay us.
  

• If a package is returned because the address you provided is wrong we will charge you an additional shipping fee to re-ship your package.
   

• Flat rate shipments go FedEX Ground (or at our discretion, on small orders, USPS Priority Mail).
  

• Brokerage fees & Customs fees You are also responsible for all customs inspections fees, duties, brokerage fees, return postage fees, and all additional fees imposed by your government.
  Brokerage & Customs fees vary by country. 
  The Recipient is always responsible for all of  the brokerage & customs fees.
  If you refuse the package or for any reason your package it is returned to us (by you or your government) all of the additional costs for the return shipping are your responsibility and will be charged to your credit card account. 

  Fed Ex Brokerage charges are the responsibility of the purchaser. If you do not pay the Fed Ex brokerage charges and Fed Ex, - in turn bill us (the shipper) -  You agree that we may charge the same brokerage fees (plus 5.00 us to cover our additional expenses) to your credit cards .

  Total value for Duty in Canadian Dollars	Fed Ex Base  Brokerage fees from USA
  1-100	21.00
  101-250	44.00
  251-500	47.00
  501-1000	55.00

  We will add Additional shipping charges to your bill when shipments are going outside the continental United States. We will send you an email with our best estimate for the additional charges and wait for your reply before shipping. When shipping via the USPS  if your order is will NOT go in a flat rate envelope or a flat rate box,  we charge you the amount the USPS or FedEx charges us plus $5.00 to cover additional expenses.

  
  

• International Shipping Additional shipping charges will be added to your bill when shipments are going outside the continental United States. We will send you an email with our best estimate for the additional charges and wait for your reply before shipping. International Priority Mail  thinks a phone number it is a good idea. So please include your phone number. When shipping via the USPS  if your order is will NOT go in a flat rate envelope, we charge you the amount the USPS charges us plus $5.00 to cover additional expenses. Also see Brokerage fees & Customs fees.
  
  Save on International Shipping Hints:
  

  • Usually shipments of 3-4oz tubs/jars, or 2-8oz tubs/jars, or 10-2oz jars, or 3-8oz bottles, or 3-10oz bottles, or 6-5oz tubes, or 4-8.5oz tubes will go into a flat rate global priority mail envelope at our standard flat rate shipping price.

  • Remember no ORMD = hairspray, mousse or products containing alcohol or pressurized containers.

  • Larger orders will cost more and

  • You are also responsible for all customs inspections fees, duties and any additional fees imposed by your government. Also see Brokerage fees & Customs fees.

•  

• The US Postal Service changed their rules again - and they will probably change them again in the future.
  For Example -(at the time of this writing)- for an order going to Canada -

•  The priority mail flat rate envelope is NO longer available - but the EXPRESS flat rate envelope is available - for small orders that fit in the 2-1/4" x 6" x 9-1/4" box - the cost of the  EXPRESS mail shipping is about $32.00 US .

• The smallest Priority Mail Flat Rate Box available is called Medium (11"x 8.5"x 5.5") which lets us send you more products for just a little bit more then the EXPRESS Mail flat rate envelope. At the the time of this writing the cost is about $33.00 US. Flat rate means thy don't care how much the box weighs as long as it is under 70 lbs.

• At this time it looks to us as if the best deal for shipping to Canada are

(see Save on Shipping hints)

• the Medium (11" x 8.5" x 5.5") Priority Mail Flat Rate Box &

• the Large     (12" x  12" x 5.5") Priority Mail Flat Rate Box

Provided 1)-you order enough products to fill the box, and 2)- you don't mind the slightly longer delivery time.
If you only order enough for the Express Mail  ENVELOPE (2-1/4" x 6" x 9-1/4") you might as well take advantage of the EXPRESS shipping as other shipping options are about the same price or more and do NOT come with the faster Express service.

• International Priority Mail  thinks a phone number it is a good idea. So please include your phone number.

  Note: Occasionally customs inspectors destroy the flat rate envelope and/or shipping labels during inspection and then re-mail the package adding new shipping charges which they try to collect ... when you pick up, or ... when they deliver, your mail. If they charge you for additional postage, and you do NOT owe them this additional postage ...  we are sorry but you will need to pay the additional fee assessed by your government. We promise you the US Postal Service will not take a package unless the cost of postage has already been paid. If US Postal Service discover a package without postage they automatically return the package to us.
   

• Some shippers charge $10.00 for making address corrections. We expect our customers to enter addresses correctly, including floor number, apartment number, etc.  We will charge address correction costs back to the cardholder credit card. If you are in a big city you probably already know what each shipper requires. If you do not  call FedEx (1-800-Go FedEx) to verify exactly what information is required by them, to identify your location. (Examples of  required information may include:  floor number, apartment number, street entrance information etc.)

On March 9, 1998, the U.S. Supreme Court ruled in favor of hair and skin care distributors and consumers: In a unanimous ruling, the US Supreme Court, 118 S.Ct.1125 (1998), found that once a lawful sale of a copyrighted item has occurred, the Copyright Act's prohibition against unauthorized distribution is inapplicable to a domestic or foreign distributor who decides resell the item in venues other than those intended by the manufacturer of hair care or cosmetic goods. In the court's opinion: "Once the copyright owner places a copyrighted item in the stream of commerce by selling it, he has exhausted his statutory right to control its distribution." Manufactures who do not allow internet sales of their products are in violation of US anit-trust laws. Any company who contacts HairProductsToGo.com about removing products from the website will immediately be reported to the FTC.gov for criminal violation of the Clayton Act. By limiting product from internet sales it inevitable makes the price go up, therefore this is considered price fixing. If you work for a manufacture of any of the products sold here you will be personally held responsible for any illegal contact made via that company.